Privacy Policy

1. Introduction

Labels24 is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company details
• Billing and delivery addresses
• Artwork files and order specifications
• Communication history and support requests

We also collect technical data such as IP addresses, browser type, and device information through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate about your order status
• Provide customer support
• Send order confirmations and invoices
• Improve our website and services
• Comply with legal obligations

4. Cookies & Tracking

We use cookies to maintain your session, remember your preferences, and analyse website traffic. You can disable cookies in your browser settings, though this may affect website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your data. Session tokens are stored in httpOnly cookies. Payment information is handled securely by Shopify and is never stored on our servers.

6. Data Sharing

We do not sell or rent your personal information. We may share data with courier partners for delivery purposes, or when required by law. All third-party partners are bound by confidentiality obligations.

7. Your Rights

Under South African privacy law (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to processing for marketing purposes

8. Data Retention

We retain order records for 7 years for tax and legal compliance. Account information is retained while your account is active. You may request deletion of your account and associated data at any time.

9. Contact Us

For privacy-related questions or data requests, contact us at info@labels24.co.za or call (010) 880 8100. Labels24, Germiston, Gauteng, South Africa.